Privacy Policy

Privacy Policy

Effective Date: 25 April 2025

This Privacy Policy outlines how Reddiebuilding collects, uses, discloses, and protects your personal information when you visit and interact with our website. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs).

1. Our Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us using the following details:

  • Business Name/Your Name: Reddiebuilding
  • Email Address: info@reddiebuilding.com

2. Information We Collect

We collect different types of information for various purposes to provide and improve our service to you. 

  • a) Personal Information You Provide:

    • This is information that can identify you as an individual. We collect personal information when you voluntarily provide it to us, primarily through our contact forms
       
    • The types of personal information collected via contact forms may include:
      • Your Name
      • Your Email Address
      • Your Phone Number (if you provide it)
      • The content of your message/inquiry.

  • b) Non-Personal Information (Anonymous Analytics):

    • We use an independent analytics plugin to help us understand how visitors use our website. This plugin is configured to collect information anonymously.
    • This means the data collected does not personally identify you. It is aggregated to provide insights into website traffic and user behaviour.
    • The types of non-personal information collected may include:
      • Browser type and version
      • Operating system
      • General geographic location (e.g., country or city, but not your specific address)
      • Pages visited on our site
      • Time spent on pages
      • Referring website URLs
      • Date and time of visits

3. How We Collect Information

  • Directly from You: When you fill out and submit a contact form on our website.
  • Automatically: When you browse our website, our anonymous analytics plugin automatically collects non-personal usage data. We may also use cookies essential for website function or related to the analytics plugin (see Section 7).

4. Why We Collect Your Information (Purpose of Collection)

We collect information for the following primary purposes:

  • To Respond to Your Inquiries: Personal information submitted via contact forms is used solely to address your questions, comments, or requests.
  • To Improve Our Website: Anonymous analytics data helps us understand user behaviour, identify popular content, diagnose technical issues, and enhance the overall user experience and functionality of our website.
  • To Maintain Security: Monitoring traffic can help detect and prevent security threats.
  • To Comply with Legal Obligations: We may need to collect or retain information as required by Australian law.

5. Use and Disclosure of Your Information

  • Personal Information: We will only use your personal information (from contact forms) for the purpose for which it was collected (i.e., responding to you). We will not sell, trade, rent, or otherwise share your personal information with third parties without your explicit consent, except where:
    • Required by law or a court order.
    • Necessary to protect our rights, property, or safety, or that of others.
    • Provided to trusted third-party service providers who assist us in operating our website or conducting our business (e.g., website hosting), provided they agree to keep this information confidential and comply with privacy obligations.
  • Non-Personal Information: Aggregated and anonymous analytics data may be used internally or shared with third parties (like web developers) for analysis and website improvement purposes. This data cannot be used to identify you.

6. Data Security

We take reasonable steps to protect the information we collect from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • SSL Security: Our website is secured using Secure Sockets Layer (SSL) technology. This encrypts the data transmitted between your browser and our website server, protecting information submitted through contact forms. You can typically verify this by looking for a padlock icon in your browser’s address bar and the “https://” prefix in our website URL.
  • Other Measures: We also implement other appropriate technical and organisational measures to safeguard your data.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 
 

7. Cookies and Tracking Technologies

  • Cookies: Our website may use “cookies” (small text files placed on your device) to enhance user experience, enable certain functionalities, or support our analytics.
  • Analytics: As mentioned, our analytics plugin collects anonymous data. It may use cookies to distinguish between visitors and track sessions anonymously.
  • Your Choices: Most web browsers allow you to control cookies through their settings preferences. You can choose to block or delete cookies, but doing so may impact your ability to use certain features of our website.
     

8. Data Retention

We retain personal information collected via contact forms only for as long as necessary to fulfil the purpose for which it was collected (i.e., to respond to your inquiry and maintain a record of the correspondence if needed) or as required by law. Anonymous analytics data may be retained for longer periods for statistical analysis.

9. Your Rights (Access and Correction)

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information we hold about you.
     

To exercise these rights, please contact us using the details provided in Section 1. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

 

10. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about our handling of your personal information, please contact us first using the details in Section 1. We will investigate your complaint and attempt to resolve it promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Online: www.oaic.gov.au/privacy/privacy-complaints
  • Phone: 1300 363 992

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The effective date at the top indicates the last revision.

 
 

12. Governing Law

This Privacy Policy is governed by the laws of Australia and the state of New South Wales.